The Critical Incident Support Service provides support to schools, academies, independent schools and Early Years settings in a Critical Incident, as well as information, training and consultation about bereavement and trauma.
A Critical Incident is defined as 'An event or events, usually sudden, which involves the experience of significant personal distress to a level which potentially overwhelms normal responses, procedures, and coping strategies and which is likely to have emotional and organisational consequences.' An example for a Critical Incident may be the unexpected death of a child or an adult closely associated with the school. Equally, it may be an event causing injuries which result in temporary or long-term disablement.
The Critical Incident Service can be accessed by phoning the Critical Incident Support Line, which is a pager system to ensure countywide coverage. The Critical Incident Lead Officer will be able to guide you through the process of alerting other key services and will offer advice on how to deal with the immediate impact of a Critical Incident. In school support is available from professionals trained in trauma management and psychological support, who will support you as you come to terms with the consequences of a Critical Incident. This may be at two levels, immediate telephone advice and, where appropriate, allocation of a team to visit the school and support the school community.
For information on critical incidents, bereavement and trauma please have a look at our new EPSS website. If you are a LA school or subscribe to the CI service please register and log in for more detailed information.
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Attendance Service - Education Quality Assurance & Intervention Service
“Central to raising standards in education and ensuring all pupils can fulfil their potential is an assumption so widely understood that it is insufficiently stated – pupils need to attend school regularly to benefit from their education. Missing out on lessons leaves children vulnerable to falling behind. Children with poor attendance tend to achieve less in both primary and secondary school. “(Department of Education. (2016). School attendance: guidance for schools)
The government expects schools and local authorities to:
• Promote good attendance and reduce absence, including persistent absence
• Ensure every pupil has access to full-time education to which they are entitled
• Act early to address patterns of absence
• Ensure parents perform their legal duty to ensure their children of compulsory school age are registered at school and attending regularly.
As a Team we have a firm understanding of the needs of schools and academies and how the interaction between agencies, legislation, the application of attendance management policies and local issues can impact on outcomes.
Our Team of experienced and passionate staff work to find the best solutions and outcomes for schools and their pupils. We understand the diverse issues facing schools and can act as a critical friend to support improvements in practice and resolution of difficulties. We have up to date, expert knowledge of attendance legislation and sound experience of best practice across Norfolk schools. We can offer a range of packages to suit the needs of your individual school, Academy Trust or Federation.
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