Updata Schools Connectivity Services

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Much more than an internet service

With over 30 years’ experience in the education sector, we understand how to make IT work for schools.

Following the recent IT procurement, Norfolk County Council has awarded the contract to Updata, part of Capita, to be the provider of IT services to Norfolk Schools, working collectively with Capita Managed IT Solutions.

The contract was let by competitive tender to get schools and other users the best deal. The service has been carefully designed to meet schools’ requirements, based on guidance from NEN (www.nen.gov.uk). It represents a significant advance on the current service.

Schools Connectivity

Schools today are using increasing amounts of online resources and applications to support teaching and learning. With students and teachers using the internet on a daily basis and relying on it to support learning, it is vital that schools have access to secure and reliable Connectivity in order to meet their demands.

Our service will provide fast, secure and reliable Broadband Connectivity which will include your schools WAN Connection, Internet Access, DNS, Web Filtering and Firewall services. Email Filtering will continue to be provided by the Google Mail and Microsoft 365 platforms.

Solution Overview

WAN Connection

As a result of the significant BDUK Better Broadband for Norfolk Investment, schools will be provided with a Next Generation Access (NGA) fttC connection, providing higher bandwidths. With our Schools Connectivity Service, your connection will be upgraded to 80Mbps or 40Mbps versions of the FttC service depending on your school’s location and size.

A number of schools will be provided a higher bandwidth connection using fibre technology, providing bandwidth at 100Mbps and 1Gbps. Included within the WAN connection, is access to the internet through the Updata network and a DNS hosting service.

Web Filtering

Schools need fast and safe access to educational resources, whilst preventing access to inappropriate content. The system offers flexibility by enabling internet access to be tailored by class, role and department or for specific periods of time. As new websites appear, the filtering services will automatically block sites that are inappropriate. Reports can be produced automatically based on filtering exceptions and user activity.

Firewall Service

The firewall service ensures your school network is protected, with updates taking place each hour to ensure you are protected against the latest threats at all times. The firewall service combines firewall, intrusion prevention, antivirus, antimalware and antispam into a single system. The network will be monitored 24x7 for any potential threats.

Email Filtering

Schools email filtering will continue to be provided by the Google Mail and Microsoft 365 (MS 365) platforms and will not change. For those schools that do not use Gmail and MS 365 have their own mail server, optional access will be provided to Capita’s email and anti-spam and filtering platform, providing schools with anti-spam and malware protection as well as manage attachments in line with school policy. An administrative portal is provided for schools to control quarantined emails and provide reports

Internet Access and DNS

Included within the WAN connection, is access to the internet through the Updata network. This will also provide a DNS hosting service, where {schoolname.norfolk.sch.uk} domains will be migrated over to Updata’s DNS hosting service from the current supplier.



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