The Critical Incident Support Service provides support to schools, academies, independent schools and Early Years settings in
a Critical Incident, as well as information, training and consultation about
bereavement and trauma.
A Critical Incident is defined as 'An event or events, usually sudden, which
involves the experience of significant personal distress to a level which
potentially overwhelms normal responses, procedures, and coping strategies and
which is likely to have emotional and organisational consequences.' An example
for a Critical Incident may be the unexpected death of a child or an adult
closely associated with the school. Equally, it may be an event causing
injuries which result in temporary or long-term disablement.
The Critical Incident Service can be accessed by phoning the Critical Incident
Support Line, which is a pager system to ensure countywide coverage. The
Critical Incident Lead Officer will be able to guide you through the process of
alerting other key services and will offer advice on how to deal with the
immediate impact of a Critical Incident. In school support is available from
professionals trained in trauma management and psychological support, who will
support you as you come to terms with the consequences of a Critical Incident.
This may be at two levels, immediate telephone advice and, where appropriate,
allocation of a team to visit the school and support the school community.
For information on critical incidents, bereavement and trauma please have a
look at our new EPSS website. If you are a LA school or subscribe to the CI
service please register and log in for more detailed information.