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Media Community Relations and Reputation Management

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Media handling and reputation management service

With more diversity and choice in schools than ever before, and more channels available to voice opinions on the service provided, a school’s reputation management and public perception is crucial in ensuring the school’s success for years to come.

Expert support in print, digital and social media, crisis management and community engagement from Norfolk County Council’s skilled communications professionals is available through a low-cost annual subscription.

This service provides professional media guidance and support across a range of communications channels for school management teams during a crisis.  It is delivered by Norfolk County Council’s skilled communications professionals and is available through a low-cost annual subscription.   In times of necessity, such as adverse Ofsted inspections or internal crises, being able to call upon a skilled and experienced team of Communications professionals can help maintain or enhance a school’s reputation.

Having this security in mind means that school governors and staff can continue performing their roles effectively, aware that the school’s image is being safeguarded by experienced crisis management professionals.

Over the years the service has helped many schools successfully handle media relations on a wide range of issues - from negative Ofsted reports to staff suspensions, safeguarding matters, criminal activity and even fatalities.

The service is considered by the many schools who buy it to be a valued insurance policy: one that may never be needed, but which can be called on when things go wrong, helping to free up the management team so they can concentrate on operational performance and ultimately protect a school’s reputation.

This means the governors, headteacher and staff can get on with the day-to-day running of the school safe in the knowledge that the school’s best interests are in safe hands, and being protected by experienced crisis management professionals.

Schools which pay for the service can access rapid communications support by calling 01603 228888 in the first instance.    
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Ad-hoc support and other services

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